If you are repeatedly getting the error message "Your login was incorrect" then there are a few things you should check about your login details:
Note: If you see the "Attempts remaining" message when you attempt a login then the MerchantID and Username that you tried were correct and it is just your password that was incorrect. If you don't see this text then please check the email that you received when your account was set up for the correct MerchantID and Username values.
If you exceed your max failed login attempts then you will be forced to change your password using the "Forgot Password?" link. When you do this you will be prompted for the MerchantID, Username and the email address that is associated with the login account (the email address that originally received the login details). If these are entered correctly you will receive an email with a link that you can click to set a new password. This link will be valid for 30 minutes only. If you do not receive the email please check your spam filter, but you may have to contact your email administrator if you still do not receive it.